November 7th, 2000

HumanClick Announces Pro Version 2.1

New Features in HumanClick Pro version 2.1:

Email Signature
The Email Signature feature enables the addition of the HumanClick 'Click to Chat' button as part of your email signature. This will let recipients of your emails click and chat with you live, turning your email into an interactive customer service tool.
Here is a working example:

Regards, HumanClick Customer Support

Profiles
Profiles lets you use multiple HumanClick Web Operator Windows (with separate HumanClick ID numbers) simultaneously. For example, some web sites use one HumanClick account for pre-sales customer service and a second for post-sales product support. With Profiles, you can support both HumanClick accounts from the same computer at the same time.

To find out more, click HumanClick version 2.1 Guide

Upgrade Now
To add these features, simply upgrade to HumanClick 2.1 . Open up HumanClick's Web Operator Window (WOW) and click on 'HumanClick', and then 'Upgrade HumanClick'.  If this feature is not available, download the full version.

Update your buttons

HumanClick has just made it easy for you to upgrade to our new, improved HumanClick Button and Monitor Tags. These tags improve the loading time of your web pages and enable placing different buttons on different pages. If you are not currently using 'split tags' on your web pages, we highly recommend that you update your tags as follows (if you did not update your tags manually with HumanClick version 2.0, then you are not using these new tags):
In the HumanClick 2.1 Web Operator Window, click on 'Tools' > 'Add HumanClick Button' and select 'Automatically Embed' . You do not need to remove the old tag in your pages-they will be replaced automatically.

Icon Contest

Thanks for the Hundreds of entries submitted. We expect to announce the winners in our next Newsletter.

Tip of the Month

Turn your Email into an Interactive Customer Service Tool

The following tip was submitted by Rob Hudson from DataWise Consulting.

I recently added HumanClick to my HTML email signature in Microsoft Outlook. Now, by opening up any of my emails:

• My contacts can tell if I'm at my desk or out of the office.
• My contacts can begin a chat session right from the email.

• First, it tells them that customer service is very important to me. I am easy to contact if they have a question or concern.
• Second, it gives them the impression that I am on the cutting edge of technology.
• Third, it sets me apart from my competitors. Most of my competitors have a very simple email signature, if they have one at all. None of them have built a chat application into their email signature.

Every time a customer receives an email from me, these impressions are reinforced, and they are reminded that I am different than my competitors.

The Humans Behind HumanClick: Philippe, Chief Web Officer

It's no coincidence that HumanClick's Demos are all about wine.

Philippe, HumanClick's Chief Web Officer, is our resident wine connoisseur. Philippe's passion for wines dates back to his formative years spent in France. Before joining HumanClick, Philippe co-founded a leading wine eCommerce site.

So if you happen to be chatting online with Philippe, and you want to know what wine to serve with your filet mignon or if you can indeed serve red wine with fish, just ask the expert.

HumanClick is a registered trademark of HumanClick Ltd.