September 15th, 2000

HumanClick announces Icon contest!!!

Win a Palm Pilot for the Best HumanClick Icon!

Have you created an icon you really like? Have you hit on the icon formula that entices your web site visitors to click for assistance? Then submit your complete set of HumanClick icons and a brand new Palm™ VIIx Handheld could be yours!

The complete set of icons includes the Status Icons (online, back in 5 minutes, leave a message) and Chat Invitation.

Just send your icons (gif file) as an email attachment or as a URL to: webmaster@liveperson.com

The icons will be judged by a panel of customer service and web design experts. Winners will be posted on the HumanClick site and announced in an upcoming newsletter.

WEB DESIGNERS-Here's your chance to get some FREE PUBLICITY now from HumanClick, and some new customers for your design work in the future!

First prize is a Palm™ VIIx Handheld. Ten lucky runner-ups will win a HumanClick hat and T-shirt.

Tips of the Month

Increase your on-site activity with Customized Icons

The following tip was submitted by Jackie Capps

Visitors not responding to your invitation to chat? It's time to take matters into your own hands-personalize your invite to chat icons with HumanClick's Pro Version. Here's what Jackie did:

"I made a new invitation to chat icon! This was most important if I wanted to ask my customers questions to see if they were finding what they needed or were enjoying the site.

This icon welcomed them and then told them that I was the owner of the site and asked if they had a moment to chat with me. I also placed a picture of myself in the graphic along with my web site's logo. 99% of my invitations were happily accepted!

By doing all of this I brought back the feeling that there was someone there with them if they needed me - good, "Hi how are you doing?" customer service! Something that only brick and mortar store could do. Not anymore thanks to the Human Click Pro version."

To see Jackie's customized icons go to: http://www.allletters.com

A word from HumanClick Co-Founder and CEO Eitan Ron

Read about the latest in customer service from our CEO Eitan Ron: HumanClick on ClickZ.

The Humans Behind HumanClick: Gabi, Online Operator

It's a long way from Oroshaza, Hungary to HumanClick.

Gabi, our senior online operator, makes the trip regularly to visit friends and family back home.

Why did HumanClick have to go all the way to Oroshaza? HumanClick will go to the ends of the earth to find the best customer service people. In addition to working at HumanClick, Gabi is also studying theoretical mathematics. So if you have any questions about numerical analysis, and you happen to be chatting with Gabi, don't hesitate to ask.