August 16th, 2000 

HUMANCLICK’S PRO VERSION IS HERE!

The new HumanClick Pro version has been released!! Version 2.0, build 2002.
Download it now from: http://www.humanclick.com/download
Note: If you have an earlier version, open up HumanClick’s Web Operator Window (WOW) and click on 'HumanClick', and then 'Upgrade HumanClick...'
HumanClick Pro, the Professional version, will be available at no charge in 2000. HumanClick will begin charging for this version during 2001.

The express (basic) version will continue to be available for anyone who does not wish to use the Professional version. In the near future, we expect to add banner advertising to the express version.

NEW FEATURES IN HUMANCLICK’S PRO VERSION:

  • Customizable icons – Webmasters can create and use a unique set of icons to match the look and feel of their web site!
  • Customizable Chat and Leave a Message Windows – Webmasters can easily customize the Chat and Leave a Message Windows.
  • Editable Canned Responses - both text and HTML code can be prepared in advance and sent to the visitor you are chatting to.
  • Chat traffic organizer - suitable for sites with a lot of traffic. Enables easy chatting among a number of visitors at once on your site.
  • Repeat Visitor Identification – Now see in a flash who your returning visitors are and find their complete visit and chat history.
  • Push pages to visitor's browser – Show your visitors what pages you want them to see!!
  • Send HTML code - You can send images into the chat window, as well as any other HTML commands.
  • Split tag icons - Improves loading time of page and enables different icons on different pages. (This feature is also available in HumanClick express.)

For a more in-depth explanation about the functionality and installation of these new features, review the ‘ReadMe’ file included with the Pro version, or the Pro Guide that will be online soon.

TIP OF THE MONTH

Repeat Visitor Identification: Target your Returning Customers

All the industry experts keep telling you that it’s less expensive to keep an existing customer than to acquire a new one. OK, so how do you find them? The Repeat Visitor Identification icon will appear on the Web Operating Window (WOW) the minute a returning customer enters your site. If you then click on the History icon on your toolbar, you can find a complete history of which pages they visited and when and if you chatted with them.

In next month’s newsletter, we will include tips and tricks from HumanClick users, so write us directly to: newsletter@liveperson.com.

Please put "Tips and Tricks" in the Subject line.

THE HUMANS BEHIND HUMANCLICK:

Audrey , Web Marketing Director

Behind the icons and bells at HumanClick, you will find a committed staff of hard-working people dedicated to making sure that you get the best service and features from HumanClick. Being in the business of Humanizing the Net, we decided to start a column to take you behind the scenes to meet the Humans at HumanClick.

“It’s not so easy writing Help Files and FAQs between contractions” says Audrey, HumanClick’s Web Marketing Director, “but with the Pro version set to launch, we have to give our customers the support they’ve grown to expect from HumanClick.” Audrey, days from giving birth, is tying up loose ends before starting her maternity leave.

Giving and getting support on the Internet is nothing new to Audrey. Four years ago, her two-year-old son, Yarden, was diagnosed with cancer. To channel her emotions and to inspire others, Audrey set up a Web site called “Yarden’s Fun Zone”: http://littledolphin.tripod.com/index.html . Since her son’s passing, Audrey continues to update the site to serve as an inspiration for other families in similar predicaments.

"I have discovered that the Internet is not only an unlimited source of information, but for me, in my personal life, it has become at times a source of support and inspiration. People often open up and reveal themselves on the 'Net more than in person and the experience of connecting with others has become truly fulfilling. That’s why I like working at HumanClick… where it's not just about "selling software" but more about the "personal touch", says Audrey with a smile.

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