Increase Sales with the Chat Invitation!
Increases Sales and Chat Response Rate with a Call to Action in the Chat Invitation
The ability to actually invite your customer's to chat with you has been one of the most exciting functionalities available with HumanClick. Now, a few of our customers have turned Proactive Chat Invitation-clicking on the button from your HumanClick Chat Interface-into a revenue source by offering customers a reason to click.
WonderfulBuys, a leading direct marketer of as seen on TV products, was looking for a way to derive more value from their HumanClick service. "By customizing the image on our Proactive Chat Invitation buttons and adding the 'Click & Get a discount on this product' message, we gave our site visitors a reason to click on the button," said WonderfulBuys Chief Operating Officer Brian Murphy.
"And including the image of a sales woman softened the effect that we are proactively pursuing our customer," added Murphy. Since beginning their last Proactive Chat Invitation effort, they have experienced a 42% acceptance rate when proactively inviting customers to chat, a rate significantly higher than experienced by other HumanClick customers. And the higher chat rate has in turn resulted in greater sales for WonderfulBuys as well.
How to customize your own Chat Invitation Buttons
| For existing HumanClick Pro and Express customers | ||
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For complete and easy instructions, please review our Button Customization User Guide To get live help customizing your Proactive Chat Invitation buttons, click on this live support button. |
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| For all other customers | ||
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To enjoy the benefits of Proactive Chat Invitation, we invite you to talk with one of our online sales operators 24/7. | |
What celebrity would you chat with and why?
LivePerson wants to know if you had the opportunity to chat live on the Internet with a sports figure, celebrity, writer, poet, president, any famous person, who would it be and why? Use your imagination. The person can be dead or alive.
We also want to know what famous person you would NEVER accept a Live Chat from and why. Be honest. Any famous person will do.
Please send your response to celebrity@liveperson.com.Ten lucky winners will receive LivePerson T-shirts (response must be received before September 5th, 2001).
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