Increase your Chat Activity!

Increase your Chats 
to Increase your Revenue--GUARANTEED!

You've downloaded and installed HumanClick on your web site, and you see people on your site thanks to HumanClick's monitoring feature, but less people are clicking on your Click to Chat button than expected.

Average click rates run between .5% - 10% of visitors, depending on how many pages include the Click to Chat button, hours of availability and design of the click to chat button. With that information in mind, we've written a few tips to help you get your click rates up because our experience has taught us that chatters are more likely to be buyers.

1. Make the HumanClick button visible throughout your Web site
Is your Click to Chat button easy to find? Is it on all key decision pages-Product/Service pages, Shopping Cart, Checkout, as well as Help and Contact Us? Your customers won't hunt for it-it should be very easy to find and easy to identify.

2. Include your hours of availability
If you're not online 24 hours/day, then include your hours of online customer service. Because you're on the World Wide Web, it's a good idea to include your time zone as well.

3. Clarify the purpose of your chat
Online chat is still a new concept and your customers may have to be encouraged to chat. Add a brief description defining HumanClick and that you’re here to serve your customers. How about For Customer Service, click on the button below to chat LIVE with one of our online service reps 24 hours/day.

4. Include the HumanClick button on your home page
There's no better way to make your customers accustomed to your HumanClick service than to include it on your homepage.

5. Pro / Express customers:  customize your buttons
Customize your HumanClick buttons to match the look and feel of your web site. Click here to look at the winners of our Icon Contest to get a feel for the range of options available.

Get a FREE Button Consultation from HumanClick

Got questions about the design or placement of your HumanClick buttons? Send an email to newsletter@liveperson.com  including your URL, and we'll either send you an email or chat with you to give you some tips for improvement. Because more than 200,000 customers have already downloaded and installed HumanClick, we apologize in advance for any delays in getting back to you.

Tips and Tricks: Improve Chat Window Loading

This past week, HumanClick launched our new, larger chat window with improved 3D design. For the chat window to open as smoothly as possible, we recommend changing the width of the button tag embedded on your web site.
Click here for complete instructions.