Live Chat by LivePerson
Live Chat increases your online sales and improves customer service quality
What is live chat?
LivePerson live chat allows your web site visitors to connect to your company representatives and have their questions answered instantly by clicking on a live chat button embedded on your web site.
LivePerson also allows your company representatives to invite and engage your web site visitors in a 1-to-1 chat in real-time.
Live chat for online sales
Provide visitors with personalized online assistance while they’re still on your site. Explain product options and answer support-related questions. Increase conversion rates, answer questions, cross-sell and upsell orders.
Proactive chat invitations
Leverage the proactive capabilities of LivePerson to reach out to visitors while they are on your site. By initiating contact with targeted customers before they leave your site, you can dramatically reduce shopping cart abandonment and generate more sales online. Real-time monitoring features help you determine the best visitors to invite. Select visitors based on their keyword searches, whether they’re repeat visitors, buyers or chatters, recipients of one of your marketing campaigns, or even by the value of their shopping cart. Use this intelligence to boost conversion rates and build customer loyalty.
Live chat for technical support
A more cost effective service channel than telephone, live chat also maximizes resources by supporting concurrent sessions. Shifting service requests from telephone to live chat can reduce the average cost per interaction by up to 80% and improves customer satisfaction. Post-chat exit surveys show that 85–90% of visitors rate their service experience as “good” or “excellent.”
Reporting and Analytics
Details reports on individual agents and agent groups reveal valuable insight into your online initiatives. Review chat transcripts for common concerns and questions raised by your customers. Our built in integration with Google Analytics delivers deep insight into sales transactions completed and leads generated from live chat. Compare conversion rates from online self-service (sales in shopping carts and leads generated from web registration forms) to transactions completed via live chat to measure the true ROI of your online marketing initiatives.
Integration with third-party systems
LivePerson live chat easily integrates with billing, customer database systems and CRM applications such as NetSuite and SalesForce.com. Eliminate time-consuming switching between screens and applications and gain immediate access to a visitor’s customer information and account history. Chat agents can easily update a customer’s record from information supplied during a chat.
Benefits of live chat
- Lower operating costs: LivePerson live chat can help you lower your operating expenses by deflecting costly calls to your toll free number to the chat channel.
- Improved agent productivity: The canned responses and the other productivity features enable the agent to easily handle multiple concurrent conversations with your customers.
- Productivity Tools: Automated tools, such as co-browsing, canned answers, push-page and form-sharing technology, improve agent efficiency and increase productivity.
Benefits of LivePerson
- Hosted, on-demand solution: With LivePerson hosted, on-demand live chat software solution, there is nothing to install on your servers. The LivePerson Operator Console provides the ideal combination of cross platform, performance and stability.
- Quick and Easy Implementation: Implementing LivePerson Pro is fast and simple, non-technical users can get up-to-speed easily in a snap.
- 24x7 Service and Support: Should you ever need help, LivePerson’s technical support team is available to to answer your questions, 24x7, 365 days a year.
Go to the project page of Live Chat
