Small & Midsize Business Solution

Live Chat Software

Deliver live help to website visitors exactly when they need it. Or proactively invite them into a live chat to close more sales online.

Click to Talk Software

Add a click-to-talk feature to your website and connect with customers instantly. Use VoIP click-to-talk to supply live support and boost sales.

Real-Time Site Monitoring

Monitor the search terms and keyword terms customers are entering to find your site, and save money on pay-per-click advertising costs.

Benefits for Online Sales

Increase online revenues. improve conversion rates and increase order size.
Shorten the sales cycle. Connect with customers instantly to close on-the-spot sales.
Increase customer loyalty. Build confidence and trust with your customers by showing them that a representative is just a click away.

Benefits for Online Support

Decrease personnel costs. One operator can easily handle multiple live chats at the same time.
Increase customer satisfaction and loyalty. Give your customers instant live help and provide immediate answers to their questions.
Lower your phone bill. Save money be deflecting 1-800 calls to live chat and click-to-call while promoting traffic to your website.
Our hosted services are quick to setup, easy to maintain and affordable.

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LivePerson's multi-channel communication platform integrates live chat, email management, click-to-talk , and knowledge base technology to manages all online interactions. Each communication channel offers distinct benefits depending on the complexity and volume of inquiries.

Delivered on demand, our services are hosted and can be accessed from anywhere: LivePerson’s Operator Console and web-based administration tools provide the ideal combination of flexibility, performance and stability.

Our live chat software is designed for customer service agents using either PC or Mac; customers can chat with your agents using any type of browser or operating system.

Our solutions adhere to the highest security standards and are supported by a secure and extremely reliable server infrastructure.

To realize rapid and maximum benefits of your LivePerson solution, our professional services team employs a collaborative deployment strategy combined with proven methodology, domain expertise and hosted software platform.

Our domain expertise encompasses five core competencies:

Online strategy development,
E-sales and e-service techniques
Business process re-engineering
Technology deployment and utilization
Performance measurement and application optimization.