Email Management by LivePerson
Never miss a customer's email again
What is LivePerson's email management system?
LivePerson's email management system adds efficiency to the way you manage and respond to email from your customers. Designed for busy customer service, help desk and sales departments, LivePerson’s email management system routes, tracks and delivers customer correspondence quickly and efficiently.
All incoming messages are received in a central location where they’re assigned and routed to the appropriate person or department using rules and conditions that reflect the way your company is organized. Built-in tracking lets you account for each and ever email your customers send.
Built-in ticket management center
The LivePerson email management system automatically creates a ticket and assigns a unique ID number for every incoming message, enabling fast and efficient tracking and resolution. All follow-up correspondence is stored with that record, ensuring that any agent who responds to customers has the complete history at his or her fingertips.
Features and Benefits LivePerson's email management solution
- Routing: All incoming emails are routed to the appropriate department or employees using rules and conditions that you set using LivePerson’s powerful business-rules engine.
- Tracking: Ticket numbers are assigned to each incoming email, enabling you to track all history related to that ticket number, customer and incident.
- Delivery: Create standard answers to common questions for agents to edit and personalize as needed. Leveraging canned answers helps agents deliver professional email responses quickly and easily.
- Customized Form: Increase first contact resolution by ensuring that your customers provide all of the data points you need to fulfill their requests. Customized forms help prompt customers for required data.
Benefits of LivePerson
- Hosted, on-demand solution: As a completely hosted service, LivePerson offers the lowest cost of ownership. All upgrades are delivered automatically, letting you take advantage of new features and services quickly and cost-affectively.
- Service reliability: LivePerson's servers are designed and maintained with the highest standards in the industry. Our clients enjoy a 99.95% uptime.
- 24x7 Service and Support: LivePerson’s technical support team is available and ready to answer your questions, 24x7, 365 days a year.
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