Table of Content
Increase your on-site activity with Customized Icons
The following tip was submitted by Jackie Capps
Visitors not responding to your invitation to chat? It's time to take matters into your own hands-personalize your invite to chat icons with HumanClick's Pro Version. Here's what Jackie did:
"I made a new invitation to chat icon! This was most important if I wanted to ask my customers questions to see if they were finding what they needed or were enjoying the site.
This icon welcomed them and then told them that I was the owner of the site and asked if they had a moment to chat with me. I also placed a picture of myself in the graphic along with my web site's logo. 99% of my invitations were happily accepted!
By doing all of this I brought back the feeling that there was someone there with them if they needed me - good, "Hi how are you doing?" customer service! Something that only brick and mortar store could do. Not anymore thanks to the Human Click Pro version."
Hours of operation
Not all web site owners are up and at their computer 24 hours a day, 7 days a week. Your customers will understand this too! Even though our icon does change according to your online/offline status -you can add (in simple text above the icon) - the hours that you can normally be reached online and you will find that HumanClick will be used to the maximum!
Add emphasis to your icon!
This handy tip was contributed by John and Matti of
http://website.lineone.net/~john-kirk
"I added this HTML code for a marquee explaining the HumanClick icon. This
is placed just above the HumanClick icon on our pages." Note: This shows a
Marquee (moving text) in MSIE, but in Netscape will show only static text.
<marquee width="100%">The HumanClick button, just a way of contacting us direct. There's nothing to download, it just opens a little pop up browser window running a Java Script. If we are online, you can contact a human, either Matti or me. If we are offline, you can contact us by email. You don't have to give your email address, but it does mean we can't reply. </marquee>
You too can contribute tips and tricks to us by writing directly to: newsletter@liveperson.com. Please put "Tips and Tricks" in the Subject line.
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