The New HumanClick Chat Window

Updating your button tag for the new chat window

HumanClick recently launched our new, larger Chat Window with an improved 3D design.

Below please find an update for HumanClick customers who embedded their HumanClick button tags before April 1, 2001. If you embedded your HumanClick tags after that date, they are already optimized for the new chat window.

In order for the chat window to open as smoothly as possible, we recommend changing the width of the button tag embedded on your web site.

Simply replace the button tag width highlighted below from 419 to 472.

<!-- BEGIN HumanClick Button Code --><table border='0' cellspacing='0' cellpadding='0'><tr><td align='center'>
<a href='http://hc2.humanclick.com/hc/1234/?cmd=file&file=visitorWantsToChat&site=1234&byhref=1' target='chat1234' onClick="window.open('http://hc2.humanclick.com/hc/1234/?
cmd=file&file=visitorWantsToChat&site=1234','chat1234','width=472,height=320');
return false;">
<img src='http://hc2.humanclick.com/hc/1234/?cmd=repstate&site=1234&category=en;female;1&ver=1' name='hcIcon' width=88 height=102 border=0></a></td></tr><tr><td align='center'><a href='http://hc2.humanclick.com/hc/1234/?cmd=PoweredByPage&site=1234' target='_top'><img src='http://hc2.humanclick.com/hc/1234/?cmd=hccredit&site=1234' width=106 height=35 border=0></a></td></tr></table><!-- END HumanClick Button code -->

As 'width=' appears twice in your code, please make sure that you're changing the correct one. Please make this code change on every page where you've placed your HumanClick buttons.

You can easily make this change using one the following options:

  • If you have embedded your HumanClick buttons automatically, you can simply re-embed them by going to your Web Operators Window and clicking on Tools > Add HumanClick Button > Automatically Embed the HumanClick Button.
  • You can manually replace the value by editing directly the HTML code.
  • You can use the edit/replace feature of an HTML editor. Replace
    From width= 419 
    To width= 472

Example of a Customized Chat Window

This chat window has been customized with HumanClick Express/Pro.

Click here for information about customization of the chat window

 

© 2004, HumanClick Ltd, a LivePerson company. All rights reserved.
<% PageName = "New chat window" mlc="HC" %>